Shipping, Return and Refund Policy

Last updated: February 6, 2023

Thank you for shopping at itemzero.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (index.0) refers to Itemzero, Rua 14, 1126, 1º.

Service refers to the Website. Website refers to itemzero, accessible from shop.itemzero.com

Goods refer to the items offered for sale on the Service. Orders mean a request by You to purchase Goods from Us.

Shipping Policy

What’s the status of my order?
We process all orders on Wednesdays. You’ll receive a shipment confirmation as soon as your order leaves our warehouse. If you did not receive a shipping confirmation after Wednesday following your order, you can always reach out to us via e-mail, and we’ll be happy to help!

Which countries do you ship to?
We ship worldwide. To know if we ship to a certain country, please proceed to checkout and select your country.

Can I change or update my order?
Since we process our orders quickly, in most cases it’s not possible to change or update your order. You can however contact us and we will do our best to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible.

Will I be charged duties and taxes?
Within the European Union no duties or taxes will apply. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that we will not be responsible for. Please note that these supplementary costs are the customer’s responsibility and beyond our control. For more information, please contact your local customs office.

Where do you ship from?
All orders are shipped from our warehouse in Portugal.

Do you process orders on weekends?
No, we only process orders on Wednesdays.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: [email protected]

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days

The Goods are in the original cardboard packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Rua 14, 1126, 1º

4500-808 Espinho

PORTUGAL

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]

By visiting this page on our website: shop.itemzero.com